Frequently Asked Questions
Please note that installation is not included in the price. Every installation is unique and requires a cable of different length. Travel time and distance may also vary. We recommend that all installations be performed by a certified electrician who will issue a valid Certificate of Compliance (COC) for insurance purposes, and to validate our warranty. This ensures that your installation is completed safely and to our high standards.
Please note that quoted prices do not include delivery. If you provide us with the delivery location, our sales team will be happy to provide a separate quote for delivery and offer logistical support. Please be aware that insurance is not included in the quoted price for delivery. For your convenience and peace of mind, we recommend that you consider purchasing insurance separately.
At our company, we stand behind our products with a warranty of 12 months or 1000 hours, whichever comes first. Our warranty covers the replacement of any defective spare parts. Please note that labour and travel costs are not covered under the warranty. For further details, please refer to our standard terms and conditions.
At our company, we strive to offer competitive pricing on all our products. However, please note that pricing is subject to change without prior notice, depending on availability and fluctuations in the exchange rate. Any publicly available pricing is provided as an indication only. We recommend that you request a written quote, which will be valid for 7 calendar days, or while stocks last. This will ensure that you secure the best price for your purchase, and allow you to plan your budget with confidence.
Yes, our silent generators all include silent canopies and automatic transfer switches (ATS). Delivery and installation are not included as noted above. Accessories and customisations can be included as required, speak to our sales team for more information.
It is not recommended to install air-cooled generators in indoor spaces or enclosures as it may impede airflow and pose a fire risk. On the other hand, water-cooled generators can be installed in a room with proper ventilation (both inlet and outlet) and an exhaust system to remove emissions from the room.
Proper placement of your generator is critical to its performance and longevity. When deciding on a location for your generator, it’s important to consider the following factors:
- To reduce installation costs, we recommend positioning the generator as close as possible to the circuit board, minimizing the amount of copper cable required.
- Adequate ventilation is essential to ensure proper air flow and circulation, whether the generator is installed indoors or outdoors. Additionally, there should be enough space to allow for servicing of the generator, which typically requires approximately 1 meter of clearance on either side.
- Generators are heavy, industrial-sized machines, and it’s important to place them on a level surface that can handle the weight over time. We recommend a small, reinforced slab be constructed to mount the generator on top. We can assist with this process or provide you with the required dimensions if you prefer to handle it yourself.
For optimal performance, it is recommended to operate your generator at around 70-80% of its prime load rating. Additionally, it is not advisable to run new generators below 50% load for extended periods of time.
Anchoring the generator is not required since it is installed on anti-vibration mountings.
A generator ATS is an electrical switch that automatically switches the power source from utility power to backup generator power when it detects a power outage. It is typically installed between the utility power source and the generator, and it monitors the power source constantly. When it detects a power outage, it sends a signal to the generator to start up and switches the power source to the generator. Once the utility power is restored, the generator ATS switches the power source back to utility power and shuts down the generator.
- All ratings provided are approximate and based on sea level conditions. Engines may need to be de-rated for higher altitudes. As a general rule, performance should be de-rated by approximately 1% for every 100m above sea level. For example, a 20kVA generator at sea level may function as an 18kVA generator at an altitude of 1000m above sea level, indicating a 10% reduction in performance.
- The generator may not be able to handle the full load instantaneously. Therefore, it is recommended to add the load gradually. Starting with 50% of the total load initially, and then increasing it gradually over time once the engine has reached its optimal operating temperature.
It is important to install surge protection on the mains incoming line before connecting the ATS and generator to safeguard them as well as your home or business. Failure to provide sufficient surge protection could potentially void the warranty.